How I built it: Stew Leonard’s

I thought much of the video is common sense and yet it is so important.

I like the way Stew put it: “Treat your customer like your own family and friend”. If customers are just numbers, then you can’t really succeed. The customers’ goals is not to make money, they want to solve their problems. A company that does that will be successful. I also like the 2 rules that Stew mentioned in the video:

Rule 1 the customer is always right.

Rule 2, if the customer is ever wrong, re-read Rule 1.

How I wish all companies think that way. It would certainly make me a happy customer 🙂

http://on.wsj.com/MbHmPK

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s